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1. What is Loopt?

2. How do I get Loopt?

3. How much does Loopt cost?

It depends on which wireless provider and phone you use:

iPhone -

There is NO monthly fee (EVER) for Loopt on iPhone. Since iPhone users on AT&T have unlimited data plans, you shouldn't have to worry about data charges except in special circumstances like international roaming. Please check with your carrier if you anticipate such situations. Loopt uses SMS messaging to allow you to invite friends and provide its service, and while most Loopt messages can be turned off within the Loopt application from the Settings menu, minimal security, registration, and privacy messages are required to provide our service. Please check which messaging plan, if any, you have so that you are aware of any messaging costs that may result from using Loopt.

BlackBerry® (regardless of wireless provider) -

There is no monthly fee for Loopt on BlackBerry®. Loopt uses data to provide its service, so a data plan is required and an unlimited data plan is recommended to use Loopt. Loopt also uses SMS messaging to allow you to invite friends and provide our service, and while most Loopt messages can be turned off within the Loopt application from the Settings menu, minimal security, registration, and privacy messages are required to provide its service. Please check which messaging plan, if any, you have so that you are aware of any messaging costs that may result from using Loopt.

Sprint Nextel -

There is no monthly fee for Loopt on Sprint Nextel. Loopt uses data to provide its service, so a data plan is required and an unlimited data plan is recommended to use Loopt. Loopt also uses SMS messaging to allow you to invite friends and provide its service, and while most Loopt messages can be turned off within the Loopt application from the Settings menu, minimal security, registration, and privacy messages are required to provide our service. Please check which messaging plan, if any, you have so that you are aware of any messaging costs that may result from using Loopt.

MetroPCS -

No additional charge on the $50 Rate Plan
$4 per month on the $45 Rate Plan
$4 per month on the $40 Rate Plan
$4 per month on the $35 Rate Plan, but requires text messaging.

Verizon -

Loopt costs $3.99 per month for Verizon users. Except for the initial download and installation, data associated with using Loopt is free unless you are roaming. Check with Verizon if you plan to roam to understand any additional data charges you may incur. Loopt also uses SMS messaging to allow you to invite friends and provide its service, and while most Loopt messages can be turned off within the Loopt application from the Settings menu, minimal security, registration, and privacy messages are required to provide our service. Please check which messaging plan, if any, you have so that you are aware of any messaging costs that may result from using Loopt.

Boost Mobile -

Loopt is now free for Boost Mobile users! There are no monthly fees or data costs associated with using Loopt except in special cases like roaming. Please check with Boost Mobile if you anticipate roaming or to learn about any other special circumstances under which you may incur additional data costs. Loopt also uses SMS messaging to allow you to invite friends and provide its service, and while most Loopt messages can be turned off within the Loopt application from the Settings menu, minimal security, registration, and privacy messages are required to provide our service. Please check which messaging plan, if any, you have so that you are aware of any messaging costs that may result from using Loopt.

4. I forgot my password. How do I reset it?

5. Why am I receiving SMS messages from Loopt? What are they, and how can I stop them?

Non-Loopt Users:

Non-Loopt users may receive messages from Loopt users that include invitations to the service, Pings (location broadcasts), and status updates. Loopt users choose who they would like to send these invitations and messages to from their contact lists, and Loopt then relays them for our customers. Loopt itself never initiates text messages to non-Loopt users. Loopt only sends messages to non-Loopt users when a Loopt subscriber who already has your contact information asks us to convey a message to you on their behalf. You can STOP all messages coming from Loopt users by replying to any such SMS message with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

Loopt Users:

Loopt sends you registration, verification, and security messages that are required to provide the Loopt service. SMS messages initiated by your friends/contacts that you may receive via Loopt include invitations to join Loopt , Pings (location update requests initiated by your friends), Pongs (responses to Pings when your pinged friends update their locations), alerts about new journal comments, alerts that your friends are nearby (only if you set them up), and invitations to events your friends are organizing.

Most or all of these messages except for the security and privacy related messages can be turned off. To do so on the iPhone, open Loopt, then go to the Settings icon in the lower right, and scroll down to SMS Alert Settings. On other devices, open Loopt, scroll to and select the Settings icon (second from the right at the bottom in the shape of a wrench), choose Settings, then Text Alerts, and turn the alerts on and off as you'd like.

Alternatively, you can reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any Loopt messages you receive to opt out of all messages from Loopt except for the required security and privacy related messages.

If you have further questions about messaging, don't hesitate to contact us at support@loopt.com.

6. How do I hide my location or change my location sharing settings?

7. Which phones and wireless providers does Loopt currently support?

8. How do I cancel my Loopt account?

9. Do you have any user guides I can use to better understand how to use Loopt?

10. Is Loopt available outside the United States?

11. I have more questions. How do I get answers?

Questions about privacy & security?

Visit our Privacy & Security page for information regarding our privacy and security standards, how to stay safe, and how to report & avoid abuse of the Loopt service.

If all else fails, write to one of our customer service representatives...

Customer Service Email:

support@loopt.com

For more contact information click here.

Take a tour »

Nov 20th, 2008

Loopt Chief Privacy Officer Tapped for 'Future of Privacy Forum'

Loopt®, an interoperable social-mapping and communication service, announced today that Brian Knapp, Chief Privacy Officer and Vice President, has been selected to join the Future of Privacy Forum (FPF), a consortium of dedicated technologists, policymakers, industry groups and advocates focused on developing and advancing privacy practices in a manner that benefits businesses and consumers alike.

Nov 14th, 2008

Wireless Week

Loopt Sees iPhone Effect

Loopt is reaping the benefits of advertising. Downloads of its LBS social networking applications have gone through the roof since the airing of Apple’s iPhone TV commercials featuring its app.

Nov 11th, 2008

TechCrunch

Loopt Jumps Ahead Of Facebook And MySpace On iPhone. Told You.

Loopt, one of a handful of location-aware iPhone social networks (and the one we are partnered with), is currently (meaning over the recent period, undefined by Apple) the 20th most popular free iPhone application, and is being downloaded more often than both Facebook and MySpace

Nov 6th, 2008

Reuters

Loopt signs licensing deal with Qualcomm

Privately held, location-based service provider Loopt signed a technology licensing agreement with Qualcomm Inc that it plans to use to expand its services and win more business with service providers.

Nov 6th, 2008

CNET

Loopt helps reduce cost of location services

Loopt, the friend tracking software developer, has struck a licensing deal with a Qualcomm subsidiary to help lower the cost of providing location services.

see all news